Terms and conditions

This website,, is operated by Qforum Limited trading as Books Without Borders (”we”, “us” or “our”). Further information about us, including how to contact us, is set out in Section 11.

By using our website and each time you buy an eBook, you agree to these terms. Please also read ourPrivacy and Cookies Policy, which sets out how we will collect, process and use your information. If you don’t agree to any of these terms or our privacy policy, we’d kindly ask that you don’t use our website.

We will update our terms from time to time and the latest version will appear on our website with the date that it was updated. By using the service after any changes have been posted, you agree to the new terms.

1. Accessing our website and the eBooks

To read eBooks on your device you will first need to download an app to your device (see our help pages for how to do this). Although we are working to ensure that our service is compatible across devices, we cannot guarantee that our service will work with all devices. Please, therefore, check that your device is compatible with the service before you buy any eBooks. You can do this by installing an app on your device and trying to download your free eBook on signing up to our mailing list. If you have any questions or any problems checking your device compatibility, please have a look at our help pages or contact us.

Each eBook purchased can only be downloaded once and stored on a maximum of 3 devices.

We will do our best to make sure that our website and services are uninterrupted and that our website and content are error free, although we can’t guarantee this. If we need to suspend or restrict access to, or update, our service or content, we will do our best to minimise any disruption to you.

2. Content on the website

We may change or remove content or parts of our website.

The legal rights (including the intellectual property rights) in our website, any content on it (including the eBooks) and the compilation of this content is owned by us, or licensed to us by third parties. Our website and content, including the compilation of the content, is protected by international copyright laws and database rights.

Where we provide links from our website to other sites, this will be for information purposes only. We have no control over, or responsibility for, the content on those sites or resources.

3. Your use of the website and the eBooks

Please do not share eBooks on peer-to-peer networks or other file sharing networks or websites. We’re happy for you to use the content on our website and the eBooks you buy for your own personal use in accordance with these terms and provided that you do not remove any copyright notices. You may not use our trade marks, logos or other intellectual property and you may not use the eBooks you purchase or any other content on our website for any commercial, promotional, institutional, corporate or teaching purposes, without first receiving explicit written permission from us to do so.

Please don’t copy, publish or otherwise seek to exploit our website or our content or use our service for any illegal purpose or in any way that causes damage to our website, is harmful to other users or which interferes with the copyright protection technology we use.

We will take the action we think is necessary to protect our service and our customers (which may include us suspending or restricting your access to our service).

4. Placing an order

In order to purchase an eBook, you will need to sign in to your account and click on the “Buy now” button next to the eBook. This will take you to a hosted web page (DPD) for processing payments and delivery of your ebook. You will then be asked to submit your payment details in accordance with one of the accepted payment methods. The process allows you to check and amend any errors before submitting your order. Please note that once you click on the “Confirm and pay” button, your payment details will be processed and you will not be able to cancel your order.

5. Availability, prices and payment

The availability and prices of our eBooks may change from time to time. Any changes to the prices will not affect any order that we have confirmed. We do our best to make sure that availability and pricing are correct, but, if we make a mistake and can’t supply you with an eBook, we will let you know via email and we won’t process your order.

Once you have placed your order in accordance with Section 4, payment via your provided payment method. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we can’t accept your order. We are not responsible for your card issuer or bank charging you as a result of the processing of your credit/debit card payment in accordance with your order.

After you have submitted your order, it has been accepted and payment has been received, you will receive an e-mail confirming the details of your order and inviting you to download your ebook/s. The contract between us and you for the purchase of the eBook will only be formed once we confirm that your payment has been processed.

6. Your right to cancel the contract

Once you have submitted your order to us and your eBook has been dowloaded, you will not be able to cancel your order. You agree that we can provide your eBook to you as soon as your order is accepted by us and you understand that this means any legal right to cancel the contract will no longer apply.

If you purchase an eBook by mistake, please contact us as soon as possible to request a refund. If you let us know within a reasonable period of time and provided that you have not downloaded or started reading the eBook, we will do our best to refund you the purchase price, subject to any restrictions imposed on us by any content suppliers.

This does not affect your legal rights, including if the eBooks are faulty or are not as described. Please see Section 7.

7. What happens if it goes wrong: replacements and refunds

If your eBook delivery email does not arrive after we have confirmed your purchase, please check your junk email folder, the help pages or contact us for assistance.

Please contact us if your eBook appears to be faulty. We will check and if it is faulty, offer you a replacement or a refund.

Please note that we are not responsible for any lack of functionality or failure to provide any of the website, or content on the website or any loss of content or data that is due to your equipment, software, third party apps, devices or Internet connection.

These terms do not affect your legal rights. For more information about your legal rights in relation to any eBooks purchased that are faulty or are not as described, you may wish to visit your local Citizens Advice Bureau or Trading Standards Office.

8. Our legal obligations

We only supply the eBooks for your domestic and private use. You agree not to use the eBooks for any commercial, business or re-sale purposes and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

Nothing in these terms limits or excludes our liability for: (i) death or personal injury caused by our negligence; (ii) fraudulent misrepresentation; or (iii) any other liability that cannot be excluded by law.

9. Other important terms

This contract is between you and us. No other person has any rights to enforce any of its terms.

You may not transfer your rights or your obligations under these terms to anyone else without our written permission. We may transfer our rights and obligations to another organisation, but this will not affect your rights or our obligations to you under these terms.

Each of the paragraphs in these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

These terms, and any contract between us, are in the English language. Your use of the service and any eBooks purchased via the service, including any dispute or claim arising out of or in connection with it, will be governed by English law. We and you both agree that the courts of England and Wales shall have the non-exclusive jurisdiction. However, if you are resident in Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland, you may also bring proceedings in Scotland.

10. How to contact us and further information

If you have any feedback, questions or complaints or any requests for technical support, then please refer to our help pages or contact us.

Qforum Limited is a company registered in England. Our Company Number 5373647 and our registered office is at 67-91 East St, Epsom, Surrey, KT17 1BP, UK . Our mailing address is Qforum, 40 South Audley St, London, W1K 2PR, UK

Privacy and Cookies Policy

This website, is operated by Qforum Ltd (“Books Without Borders”, “we”, “us” or “our”).

We understand that your privacy is important to you and we are committed to protecting your personal information when you use our service. This policy makes it clear what information we collect when you use our service, why we collect this information and how we use it. If you decide to use our website and service, your visit and any issue in relation to your privacy is subject to this privacy policy and our Terms and Conditions. If you don’t agree to this privacy policy or any of our terms, we’d kindly ask that you don’t use our website.

We may change our policy from time to time and the latest version will appear on our website with the date that it was updated. By using the service after any changes have been posted, you agree to the new policy.

Thank you for taking the time to read our policy and our Terms and Conditions. If you have any questions about this policy, please contact us.

1. The information we collect about you

We collect information about you when you:

  • visit our website and other sites accessible from our website;
  • access, buy or download eBooks;
  • take part in promotions, competitions, customer surveys or questionnaires;
  • contact us e.g. in writing, via email, via your account or by calling us.

We may supplement the information we collect about you with information we receive from other sources, for example, public registers such as the electoral roll. This allows us to assess the accuracy of the information we hold about you in order to send you relevant offers and information.

Using the website

When using our website our host servers may keep an activity log unique to you that collects certain administrative and traffic information including: source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used. Whenever you sign in, we may associate that information with your account.

User accounts

To use certain functions on the service you need to register for an account. When you register your account you need to submit personal information, including your real name, email address and a password. Your password is used to protect your account from unauthorised access. It should be at least 6 characters long, and we recommend using a mix of upper and lower case letters, numbers, and symbol. The longer your password is, the stronger it will be. You should never share your password. If you think that your password has been compromised, please contact us.

Purchasing eBooks

When buying an eBook on you will be asked by your selected payment provider for such further information as is necessary to complete the purchase, including your payment card details and billing address.

We collect all data relating to any transaction you make on the service, including information about the books you purchase and the price you paid. We also collect information about your usage such as when and how often you use our service.

Communications with us

When you have registered, you will be added to our mailing list to receive updates on new products. You can unsubscribe from this at any time via the unsubscribe button in the email or by contacting us.

When you contact us or submit feedback, we also record that information.

2. How we collect your personal information

Unless this policy or the law says otherwise, we will only collect your personal information with your knowledge and consent. Consent can be given in a number of ways such as, by email, by telephone or by your actions (such as your use of a product or service). You may withdraw your consent at any time, unless the law provides otherwise. Where you withdraw your consent, we will tell you about the impact of doing so and any such withdrawal will take effect only in relation to the way we collect, use or disclose your personal information in the future.

Our website also uses cookies. In order to comply with new rules, we use a system of classifying the different types of cookies which we use on the website, or which may be dropped by third parties through our website. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don’t want to have them on your device. Please be reassured that we are working on other privacy and cookie-related improvements to the service.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Persistent cookies -
these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies -
these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

You can find more information about cookies at and

Cookies used on the website

A list of all the cookies that may be used on the website or by the third party payment provider is set out by category below.

Strictly necessary cookies

These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required.

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Performance cookies

These cookies collect anonymous information on the pages visited. By using the website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works.

Functionality cookies

These cookies remember choices you make to improve your experience. By using the website, you agree that we can place these types of cookies on your device.

These cookies allow the website to remember choices you make (such as your language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Using browser settings to manage cookies

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer.

However, because cookies allow you to take advantage of some of the website’s essential features, we recommend you leave them turned on. For example, if you block or otherwise reject cookies you will not be able to add items to your Shopping Basket, proceed to checkout, or use any of our products and services that require you to sign in. If you leave cookies turned on, remember to sign off when you finish using a shared computer.

3. How we may use your personal information

The main reason we collect and use your personal information is to provide you with our service (as described in the Terms and Conditions). Collecting your personal information also helps us to better understand what you need from us. We also collect and use your personal information in order to: which we feel may interest you (where you have consented to be contacted for such purposes); you about important changes to the service and our website;

  • manage and improve the website and our service;
  • personalise our service to you;
  • administer and operate your account;
  • provide you with information, products or services that you request from us or
  • provide user support, process any complaints or enquiries made by you and to tell
  • provide sales reports to our content suppliers;
  • manage promotions, competitions, customer surveys and questionnaires;
  • conduct marketing or research as set out in Section 4;
  • check and verify your identity and prevent or detect crime; and
  • enforce our Terms and Conditions.

4. Marketing, research

If you agree, we may contact you:

  • with offers and information about our products and services;
  • for customer research.

Of course, the choice is entirely yours but if you say you do not want to receive marketing information from us this will prevent you from receiving great offers or promotions that may be of interest to you.

If you do not want us to use your personal information in this way please unsubscribe. We employ other companies and individuals to perform functions on our behalf, for example analysing data, providing marketing assistance, fulfilling orders and processing and storing credit card details. They have access to personal information required to perform their functions, but are not permitted to use it for other purposes. They must process the personal information in accordance with this policy, and must adhere to all applicable laws.

Your personal information is safe with us and will never be released to other companies for marketing purposes. Unless set out above, we will never disclose your information to anyone except where we have your consent, where we are required or permitted to do so by law, or where we need to disclose it to any prospective or actual buyer of our business or assets.

We will only store your information as long as is necessary for these purposes or as required by law.

5. Accuracy and access to your information

We will keep your personal information as accurate and up-to-date as is necessary for the purposes for which it is used.

If would like to update or delete your personal information, please contact us. To obtain a copy of the personal information we hold about you, please write to: The Data Protection Officer, Qforum, 40 South Audley St, London, W1K 2PR, UK, enclosing a cheque for £10 payable to Qforum Limited. Please confirm your full details to help us identify and locate your information. If any of the details are incorrect, contact us and we will amend them.

6. Security

We are responsible for personal information under our control. When we use trusted third parties to provide part of the service, such as fulfilling orders, processing credit card payments or providing customer service, we put in place appropriate measures to make sure they also comply with this policy and all applicable privacy laws.

When visiting our website, or accessing our eBooks and other services, your personal data is held by us on secure servers based in the United Kingdom.

We will protect your personal information by security safeguards appropriate to the sensitivity of the information, including physical measures (e.g. locked filing cabinets, restricted access, secure
disposal of personal information), organisational measures (e.g. security clearances, limiting access only on a “need to know” basis) and technological (e.g. use of passwords and encryption).

For any additional information about the security measures we employ please contact us.

We reserve the right to conduct a security review at any time to confirm your identity, age, the registration data provided by you and to verify your use of the service for potential breach of the Terms and Conditions.

Users under 18 years of age

Our website and services are not intended for or directed at persons under the age of 18. If you register an account with us you represent that you are 18 or older. If we learn that the service has collected information from someone under the age of 18, we will delete that information as quickly as possible.

Third-party websites

The website may contain links to other sites, which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.

7. Contact us and what to do if you have a complaint

If you have any feedback or questions about our policy, or if you don’t think that we are complying with this policy, please contact us.